Support

Effective date: May 25, 2026 Version: 1.0

This page explains how to contact RepeatFlow support, what information helps us investigate issues, and where to find account deletion, privacy, subscription, and legal information.

For general support, contact:

support@repeatflow.app

For privacy and data protection requests, contact:

privacy@repeatflow.app

RepeatFlow is a learning and review-planning app. It is not an emergency service. Do not use RepeatFlow support for urgent, emergency, medical, legal, financial, or safety-critical situations.

1. Useful links

Website: https://repeatflow.app Terms of Service: https://repeatflow.app/terms Privacy Policy: https://repeatflow.app/privacy-policy Delete account: https://repeatflow.app/delete-account Support: https://repeatflow.app/support

2. What support can help with

RepeatFlow support can help with issues such as:

• account access and email OTP login;
• app setup and basic usage questions;
• synchronization issues;
• offline/local data issues;
• subscription status questions;
• export questions;
• account deletion questions;
• bug reports;
• crash or stability reports;
• privacy request routing;
• copyright or intellectual property complaints.

Support does not guarantee any specific learning outcome, exam result, memory retention, schedule quality, or reminder delivery.

3. What to include when contacting support

When contacting support, include as much relevant information as you can safely provide.

Helpful details include:

• the email address associated with your RepeatFlow account;
• the device model;
• the operating system and version;
• the RepeatFlow app version;
• whether you use iOS or Android;
• whether the issue happens online, offline, or during sync;
• steps to reproduce the issue;
• screenshots or screen recordings, if useful;
• the approximate date and time when the issue happened;
• any error message shown in the app.

Please do not send passwords, private keys, payment card data, government IDs, medical information, or other highly sensitive information to support.

If you send screenshots, screen recordings, files, or other attachments, please remove or hide any personal or sensitive information that is not needed to investigate the issue.

4. Account and sign-in support

RepeatFlow uses email-based one-time password (“OTP”) login and does not use passwords.

If you cannot sign in:

• check that you entered the correct email address;
• check your spam or junk folder;
• wait briefly before requesting a new OTP code;
• make sure your email inbox can receive messages;
• contact support@repeatflow.app if the issue continues.

Support may ask you to verify account ownership before helping with account-related requests.

5. Sync and offline support

RepeatFlow may store data locally on your device and synchronize it with the backend when you are signed in and a network connection is available.

If you report a sync issue, please include:

• whether the issue happened after offline use;
• whether you use RepeatFlow on more than one device;
• whether you recently deleted learning data or changed subscription status;
• what data appears different between devices;
• the approximate time of the last successful sync, if known.

For synchronized account data, the RepeatFlow backend/server is the source of truth. Offline changes may not always be preserved in every conflict scenario. You should export important data periodically.

6. Subscriptions and purchases

RepeatFlow subscriptions are purchased through:

• Apple App Store / Apple In-App Purchase; or
• Google Play Billing.

RepeatFlow does not currently offer direct web payments and does not process payment card data directly.

For subscription management, use:

Settings → Subscription → Manage subscription

where available, or manage the subscription directly through Apple App Store or Google Play settings.

RepeatFlow support can explain where to manage a subscription or request a refund, but purchases, renewals, cancellations, and refunds are handled by Apple or Google depending on where the subscription was purchased.

RepeatFlow does not guarantee refunds. Refund requests should be submitted through the app store where the purchase was made, unless applicable law requires otherwise.

Deleting your RepeatFlow account does not necessarily cancel your Apple App Store or Google Play subscription. Cancel active subscriptions separately through the relevant app store subscription settings.

7. Export data support

RepeatFlow is designed to provide data export in JSON format.

Export may be available as:

• a server/account export when you are signed in and online; and/or
• a local device export where supported by the app.

If you have trouble exporting data, contact support@repeatflow.app and include:

• your account email;
• whether you are online or offline;
• the app version;
• the device and operating system;
• any error message shown in the app.

For privacy-related access or portability requests, contact privacy@repeatflow.app.

8. Delete account support

You can request account deletion:

• in the RepeatFlow app, if you are signed in;
• through the web deletion page: https://repeatflow.app/delete-account;
• by contacting privacy@repeatflow.app, where necessary.

Account deletion may require email OTP confirmation.

More information is available at:

https://repeatflow.app/delete-account

9. Privacy requests

For privacy and data protection requests, including access, correction, deletion, export/portability, restriction, objection, or withdrawal of consent, contact:

privacy@repeatflow.app

RepeatFlow generally responds to privacy requests within 30 days, subject to identity verification and any extensions allowed by applicable law.

More information is available in the Privacy Policy:

https://repeatflow.app/privacy-policy

10. Bug reports

When reporting a bug, please include:

• what you expected to happen;
• what actually happened;
• the steps needed to reproduce the issue;
• whether the issue happens every time or only sometimes;
• your device model;
• operating system version;
• RepeatFlow app version;
• screenshots or screen recordings, if useful;
• whether you were online or offline;
• whether you were using more than one device.

Do not include highly sensitive personal information unless it is necessary for the report.

11. Crash and diagnostics support

RepeatFlow may use Firebase Crashlytics and Firebase Analytics only after you give consent in the app, as described in the Privacy Policy.

Crash diagnostics may help us understand app stability issues. If you contact support about a crash, please include:

• what you were doing before the crash;
• whether the crash repeats;
• the device model;
• OS version;
• app version;
• approximate time of the crash.

If you have disabled analytics and diagnostics consent, some diagnostic information may not be available to RepeatFlow.

12. Copyright and intellectual property complaints

If you believe that content in RepeatFlow infringes your copyright, trademark, or other legal rights, contact:

support@repeatflow.app

Your notice should include enough information for us to understand and evaluate the complaint, such as:

• your name and contact information;
• identification of the work or right you claim is infringed;
• a description of the allegedly infringing content;
• any relevant account, link, screenshot, or other information that helps identify the issue;
• a statement explaining why you believe the use is unauthorized;
• confirmation that the information you provide is accurate.

Because RepeatFlow learning content is generally private to a user’s account, we may need enough specific information to locate and evaluate the reported issue. We may ask for additional information before taking action.

Where appropriate, we may give the affected user an opportunity to respond. Repeated or serious infringement may result in suspension or termination of the account, as described in the Terms of Service.

13. Security concerns

If you believe you have found a security issue, account compromise, or abuse risk, contact:

support@repeatflow.app

Please include enough detail to help us understand the issue, but do not exploit, access, modify, delete, or extract data that does not belong to you.

Security-related reports may be prioritized based on severity and risk, but RepeatFlow does not guarantee a specific response time.

14. Support response times

RepeatFlow does not guarantee a specific response time for general support requests.

We may prioritize requests based on severity, account access, billing impact, security risk, privacy obligations, and operational availability.

Privacy requests are handled according to the Privacy Policy and applicable law.

15. Abuse of support channels

You must not abuse RepeatFlow support channels. This includes harassment, threats, spam, fraudulent requests, impersonation, excessive automated messages, or attempts to bypass account, billing, deletion, or security controls.

RepeatFlow may limit or refuse support where a request is abusive, fraudulent, unlawful, or creates security or operational risk.

16. Support communications and retention

When you contact support, RepeatFlow may process your email address, message content, attachments you provide, account identifiers, diagnostic information, and follow-up communication needed to respond to the request.

Support communications are generally retained for up to 12 months after the request is resolved, unless longer retention is needed for legal, security, abuse-prevention, or dispute-resolution reasons.

More information is available in the Privacy Policy:

https://repeatflow.app/privacy-policy

17. Contact

For general support:

support@repeatflow.app

For privacy and data protection requests:

privacy@repeatflow.app

Need help with RepeatFlow?

Use support for account access, sync, subscriptions, export, privacy, and bug reports.

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